Frequently Asked Questions (FAQ)

This section addresses common questions related to UEAT POS integration, environments, and certification.

General Integration

Q1: What is the UEAT POS Partner Integration Process (PPIP)?

A: PPIP is a structured process divided into phases: Qualification, Preparation, Certification, Testing & Ops, and General Availability Launch. This process is a roadmap to a flawless POS integration for an improved experience for merchants once the integration is in production.

Q2: Which environments are available for integration?

A: UEAT provides two environments:

Non-Production: For initial API implementation, certification and testing. This environment continue to be available once the launch is done.
Production: For live transactions after certification.

Q3: How do I access the Development environment?

A: Access is granted during the Preparation Phase. You will receive API keys, a test URL, and documentation.

Q4: How do I access the Production environment?

A: Access is granted once the certification is done with success. You will a production URL.

Q5: Any edge cases I should be aware of?

A: See our section Special Use Cases for edge cases related to specific sales channels or restaurant's configuration.

API & Documentation

Q6: What is the standard response format for POS?

A: POS should return only status codes and optional system errors:

200 OK
{
  "errors": [
    {
      "code": "TIMEOUT",
      "message": "POS did not respond in time"
    }
  ]
}

Functional errors related to order content should not be returned here. See Error Handling.

Certification & Testing

Q7: What is included in the certification process?

A: Certification validates:

Menu synchronization.
Order creation flow.
Status handling (ACCEPTED/REJECTED).
Resend flow for rejected orders.
Special use cases (Hub Orders, Kiosk Orders).

Q8: How do I place test orders?

A: Use the dedicated test URL provided in the testing environment. Ensure correct locationId and validate menu items, modifiers, and pricing.

Q9: Is there a standard menu for testing?

A: Yes, refer to the Menu Template page for the predefined menu structure used in certification.

Deployment & Operations

Q10: When can I go live?

A: After successful certification and tech trial (Alpha/Beta), you can deploy to production for general availability.

Q11: What are the best practices for deployment?

Maintain separate API keys for each environment.
Log all API calls and responses.
Validate edge cases before production.
Use version control for configuration changes.

Support

Q12: Who do I contact for technical issues?

A: Use the shared Teams channel or contact your UEAT integration manager.

Q13: How are rejected orders handled?

A: UEAT supports a manual resend flow for corrected orders. POS must accept the resent order without duplication.