Table of Contents

Change Request and Recertification

This section defines the process for requesting changes to a certified POS integration and the conditions that require recertification.

Change Request Process

  • All changes to a certified integration must be documented and approved before deployment.
  • Submit a formal change request including:
    • Description of the change.
    • Impact analysis (functional and operational).
    • Proposed deployment plan.
  • UEAT will review and confirm if recertification is required.

When Recertification Is Required

Recertification or partial recertification is mandatory for:

  • API Changes
    • New endpoints or modifications to existing ones.
    • Changes in authentication or security mechanisms.
  • Order Flow Adjustments
    • Alterations to order creation, update, or rejection logic.
  • Menu Synchronization Logic
    • Changes affecting menu mapping or pricing.
  • Tax and Total Calculation
    • Any update impacting totals, taxes, or discounts.
  • Integration with New Features
    • Hub, Kiosk, or other advanced workflows.

Recertification Steps

  1. Validate changes in non-production environment.
  2. Complete full regression testing.
  3. Submit updated documentation.
  4. Obtain UEAT approval before production deployment.

Best Practices

  • Plan changes during low-traffic periods.
  • Maintain backward compatibility where possible.
  • Communicate timelines and rollback plans in advance.