Table of Contents

Qualification Grid

This section captures the technical and business requirements for POS partner integration with UEAT.

This questionnaire captures the technical and business requirements for POS integration with UEAT.

Instructions for partners

  • Answer each question directly.
  • Provide evidence or links where requested.
  • Mark Status as: ☐ Pending ☐ Pass ☐ Gap

1. POS Connectivity

Category Question Partner Response Evidence / Links Status
POS Connectivity Is your POS deployed on‑premise or cloud‑hosted? ☐ Pending ☐ Pass ☐ Gap
POS Connectivity Where is the POS or middleware hosted? Add example. ☐ Pending ☐ Pass ☐ Gap
POS Connectivity Does your POS communication protocols do support REST? ☐ Pending ☐ Pass ☐ Gap
POS Connectivity Are there firewall restrictions, IP allow‑lists, or port requirements? ☐ Pending ☐ Pass ☐ Gap
POS Connectivity Is there any rate limiting? If yes, add details. ☐ Pending ☐ Pass ☐ Gap
POS Connectivity Confirm if the POS support synchronous and asynchronous behaviors. ☐ Pending ☐ Pass ☐ Gap

2. Order Update & Status

Category Question Partner Response Evidence / Links Status
Order Update & Status How does your POS receive order status updates (real‑time push, polling, hybrid)? ☐ Pending ☐ Pass ☐ Gap
Order Update & Status Do you close the transaction when an order is completed? ☐ Pending ☐ Pass ☐ Gap
Order Update & Status Are you able to return order status to UEAT? ☐ Pending ☐ Pass ☐ Gap
Order Update & Status Do you support retries? ☐ Pending ☐ Pass ☐ Gap

3. Menu & Item Management

Category Question Partner Response Evidence / Links Status
Menu Management Do you support menu push, pull, or both? ☐ Pending ☐ Pass ☐ Gap
Menu Management What is the menu synchronization frequency if automated? ☐ Pending ☐ Pass ☐ Gap
Menu Management What triggers a menu update (manual, automatic, on change)? ☐ Pending ☐ Pass ☐ Gap
Menu Management Do you support nested modifiers? ☐ Pending ☐ Pass ☐ Gap
Menu Management Do you support combos? ☐ Pending ☐ Pass ☐ Gap
Menu Management Do you support variable pricing per service type (takeout vs delivery)? ☐ Pending ☐ Pass ☐ Gap
Menu Management Do you support bilingual names (EN/FR)? ☐ Pending ☐ Pass ☐ Gap
Menu Management Do you support UTF‑8 characters (accents, emojis)? ☐ Pending ☐ Pass ☐ Gap
Menu Management Do you support per‑menu availability? ☐ Pending ☐ Pass ☐ Gap
Menu Management What is the maximum supported menu size (items, modifiers)? ☐ Pending ☐ Pass ☐ Gap
Menu Management Are there known limitations or throttling rules for menu sync? (ex: paging) ☐ Pending ☐ Pass ☐ Gap
Menu Management Provide menu payload samples. ☐ Pending ☐ Pass ☐ Gap

4. Order Management

Category Question Partner Response Evidence / Links Status
Order Management Are there any limitations on printing or displaying customer info? (Print and KDS) ☐ Pending ☐ Pass ☐ Gap
Order Management Do you support pre‑orders? If yes, any time limitations? ☐ Pending ☐ Pass ☐ Gap
Order Management What are your field validation or length limitations in the order payload? ☐ Pending ☐ Pass ☐ Gap
Order Management How are totals and taxes validated or recalculated? ☐ Pending ☐ Pass ☐ Gap
Order Management Is there a total discrepancy margin accepted by the POS? ☐ Pending ☐ Pass ☐ Gap
Order Management Provide sample orders prints. ☐ Pending ☐ Pass ☐ Gap

5. Payment Processing

Category Question Partner Response Evidence / Links Status
Payment Processing Do you accept an order using multiple payment types (Credit, Debit, Gift Cards, Loyalty)? ☐ Pending ☐ Pass ☐ Gap
Payment Processing Do you support pay‑on‑pickup or pay at the counter? ☐ Pending ☐ Pass ☐ Gap
Payment Processing How do you map rounding, and taxes? ☐ Pending ☐ Pass ☐ Gap

6. Additional Features

Category Question Partner Response Evidence / Links Status
Additional Features Do you support table or room service workflows? ☐ Pending ☐ Pass ☐ Gap
Additional Features Do you support allergy or dietary flags (enumeration or free text)? ☐ Pending ☐ Pass ☐ Gap
Additional Features Do you support bag fees and additional fees? ☐ Pending ☐ Pass ☐ Gap
Additional Features Do you support identifying sales channels (e.g., kiosk, UEAT, Marketplaces)? ☐ Pending ☐ Pass ☐ Gap
Additional Features Does your POS have some reports? ☐ Pending ☐ Pass ☐ Gap

7. SLA & Performance

Category Question Partner Response Evidence / Links Status
SLA & Performance What is your uptime target? ☐ Pending ☐ Pass ☐ Gap
SLA & Performance What is your typical order processing speed? ☐ Pending ☐ Pass ☐ Gap
SLA & Performance Describe your error-handling and escalation process. ☐ Pending ☐ Pass ☐ Gap
SLA & Performance Where is your infrastructure hosted? ☐ Pending ☐ Pass ☐ Gap
SLA & Performance Provide SLA/SLO documentation or dashboards. ☐ Pending ☐ Pass ☐ Gap

8. Tech Stack Management

Category Question Partner Response Evidence / Links Status
Tech Stack Management What is your release frequency? ☐ Pending ☐ Pass ☐ Gap
Tech Stack Management Do you provide staging or testing environments? ☐ Pending ☐ Pass ☐ Gap
Tech Stack Management How do you manage versioning and change control? ☐ Pending ☐ Pass ☐ Gap
Tech Stack Management Does your deploymenthave down time? ☐ Pending ☐ Pass ☐ Gap
Tech Stack Management Are able to rollback to a previous version? ☐ Pending ☐ Pass ☐ Gap
Tech Stack Management Provide documentation on processes or environments. ☐ Pending ☐ Pass ☐ Gap

This grid should be completed during the Qualification Phase of the integration process to ensure alignment and readiness.