Integration Process Overview
The integration process follows the PPIP (POS Partner Integration Process) and is divided into the following key phases:
1. Qualification
Goal: Validate technical and business alignment.
- Sign NDA.
- Complete the Qualification Grid.
- Share technical documentation.
- Identify integration scope
- Menu, Orders, Status Management, Special Use Cases.
- Product(s) part of the integration.
Deliverable: Qualification confirmed and documented.
2. Preparation
Goal: Set up environments and confirm readiness.
- Review API documentation and the Use Cases for Certification.
- Validate menu mapping and structure.
- Assign a technical contact
- Confirm timelines.
- Grant access to UEAT sandbox environment.
- Grant access to POS sandbox environment.
- Set up a shared Teams channel for communication.
Deliverable: Sandbox environments connected and ready.
3. Execution – Certification
Goal: Implement and validate integration flows.
- Implement API endpoints and credentials.
- Implement Menu Synchronization flow.
- Implement Order Creation flow.
- Implement Status Management for ACCEPTED/REJECTED responses and resend logic.
- Validate the Special Use Cases.
- Complete certification checklist.
Deliverable: Certification passed.
4. Testing & Ops Preparation
Goal: Prepare for tech trial and operational readiness.
- Select customer for Alpha tech trial launch.
- If required, select customer for Beta tech trial launch.
- Validate logging, Error Handling, and monitoring.
- Validate onboarding process (operations)
Deliverable: Tech Trial results meeting requirements for GA.
5. General Availability Launch
Goal: Transition from the project team to production and operations.
- Launch integration for general availability.
- Hand off from project team to regular operations teams.
- Confirm escalation and support processes.
Deliverable: Integration live and supported.
Best Practices
- Maintain a shared communication channel for quick issue resolution.
- Log all API calls and responses for traceability.
- Validate edge cases early (e.g., missing POS IDs, special characters).