FAQ & Troubleshooting

This section provides answers to frequently asked questions and solutions to common issues encountered during POS integration.

Contents

• FAQ - Frequently Asked Questions about the POS Open API.
• Common Issues - Solutions to typical integration problems.
• V1 vs V2 Differences - Key differences between API versions.
• Menu Mapping Workflow - Guide for menu item mapping.
• How to Make an Order - Step-by-step order creation guide.

What You'll Find

This section includes:

• Answers to common questions about authentication, endpoints, and workflows.
• Troubleshooting steps for typical integration issues.
• Guidance on API version differences.
• Practical workflows and examples.

Quick Links

• Authentication Issues? Check the Authentication guide.
• API Errors? Review our Error Handling section.
• Testing Problems? See the Testing Tools page.
• Order Issues? Consult the Order Creation page.

Still Need Help?

If you cannot find the answer to your question:

1. Check the Common Issues page.
2. Review the relevant section in the API Reference.
3. Contact Us for direct support.

Reporting Issues

When reporting issues, please include:

• Detailed error messages and logs.
• Request and response payloads.
• Environment information (test/production).
• Steps to reproduce the issue.